员工离职对酒店利润的影响一个横跨多个酒店的研究外文翻译.docVIP

外文翻译 原文 The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels Material Source: Cornell Hotel Restaurant Administration Quarterly Author: Simons Tony; Hinkin Timothy We know that employee turnover costs money. Here’s one way to estimate that cost. By Tony Simons And Timothy Hinkin Many hospitality managers are convinced that excessive turnover is a costly phenomenon, but it is difficult to develop specific turnover-cost numbers. That is not to say that researchers have not attempted to nail down the cost of turnover, but the fact remains that specific cost figures can be elusive.’ Because turnover costs are hard to calculate, it is equally difficult to assess the bottom-line financial value of turnover-reduction programs. The matter of determining a cost of turnover (or, more to the point, the value of preventing turnover) is also complicated by the industry’s ambivalence toward the matter. Despite the disruption and cost of turnover, many managers still view employees as replaceable commodities-especially hourly employees. The “warm body” syndrome of hiring unselectively to fill a position remains in place, even though the results of this practice can have devastating effects on both internal and external customers. We have seen the industry make strides in this area in recent years, especially given low unemployment and increased competition for quality employees. Some hospitality organizations have begun to focus on retaining their employees. Companies such as aramark morton’s of Chicago, and Southwest Airlines, to name just three, have developed specific programs to emphasize the importance of employee retention and development. This article provides a tool to help managers objectively estimate the cost of turnover, so that they can measure the dollar benefits of employee-retention programs and compare those benefits to the program costs. Researchers have built a case for the benefits to be gained from employee retention. In a rece