資訊軟體品質改善簡介.pptVIP

* * * * 資訊軟體品質改善簡介 大綱 軟體品質(Software Quality)與挑戰 TQM與品質改善循環 軟體品質度量指標 軟體發展模式(Software Development Model) 軟體流程改善(Software Process Improvement) 軟體品質(Software Quality)與挑戰 軟體： Computer Programs Procedures Documentation Data necessary for operating the software system. 軟體常發生什麼問題? 丹佛機場 台鐵購票 高鐵購票 ETC 軟體發展之特殊性 高複雜度High Complexity Multitude of operational possibilities 低能見度Invisibility of product Invisible defects 偵測問題之難度Low opportunities to detect defects, in Development Production planning Manufacturing Causes of Software errors, faults, and Failures Faulty Requirements definition Client-developer communication failures Deliberate Deviations from software requirements Logical design errors Coding errors Non-compliance with documentation and coding instructions Shortcomings of testing process Procedure errors Documentation errors What is Quality? Quality definition: meeting the users’ needs (needs, not wants) Compliance to requirements Software Quality definition: The Degree to which a system, component, or process meets specified requirements. However, true functional needs are often unknowable a hierarchy of needs in software Quality Do the required tasks. Meet performance requirements. Be usable and convenient. Be economical and timely. Be dependable and reliable. McCall Software Quality Model軟體品質模式 Operation操作方面 Product Revision軟體產品維護方面 Product Transition 轉換上線方面 McCall Model-Operation Correctness Accuracy, Completeness, Up-to-dateness, Available, Consistence Reliabilities System reliability, application reliability, Computational failure recovery, Hardware recovery Efficiency Of processing, storage, communication, power usage Integrity Access control, Access audit Usability Operability, training Maintainability Simplicity, modularity, Self-descriptiveness, Coding and documentation guidelines compliance, document accessibility Flexibility Simplicity, Generality, Modularity, Self-descriptiveness Testability User testability, Failure maintenance testability, Trace