论酒店的人性化管理.docx

湖南工业职业技术学院商贸旅游系???姓名：宋璐璐专业：酒店管理?指导教师：沈飞跃老师?论文题目：论酒店的人性化管理?? 酒店管理S11-3-17宋璐璐???目录?一、目前我国酒店业发展的现状...........................11、饭店产权退出战略目标模式.........................42、协商买断使饭店产权退出...........................43、经营风格发展趋势.................................44、个性化服务与标准化服务...........................55、管理思想的发展趋势...............................5二、国外酒店业发展的模式...............................51、面向全球，品牌化发展............................52、立足市场，多元化发展............................63、科技为先，智能化发展............................64、节约环保，绿色化发展............................7三、我国酒店业目前存在的问题及解决方案.................71、专业人才短缺现象严重............................72、缺乏成熟的管理模式，经营较为分散................8 3、忽视企业文化建设................................9四、抓好品牌战略实施，提升酒店核心竞争力...............10五、创新是酒店服务中的重要性及核心竞争力发展的关键.....13六、保证质量是提升饭店核心竞争力的重要手段.............15七、总结...............................................15参考文献...............................................16【摘要】迄今为止，现在中国酒店业已成为世界酒店业的重要组成部分，虽然中国现代酒店业起步远远落后于欧美等发达国家，但其发展的速度是其他欧美等发达国家无法比拟的,在短短的20年时间里，我国酒店不管是在管理规模还是在设施设备上都达到世界先进水平，就在我们取的如此众多骄傲的成绩时，我们却必须正视我们之间依然存在不小的差距（品牌的差距、从业人员素质的差距等）。在外国酒店集团纷纷抢滩登陆我国市场的同时，同时也潜移默化地改变着我国的酒店业格局。我们时刻思考着如何从多个方面发展饭店个性化服务并逐步达到“金钥匙”称号!【关键词】个性化服务设施设备管理规模【Pick to】So far, China is now the hotel has become an important part of the world hotel industry, although China is far behind the modern hotel industry started in Europe and other developed countries, but the speed of its development is unmatched by other European and other developed countries, and in just 20 years, our country is in the management of the hotel no matter the size or in the facilities and equipment have reached the world advanced level, as we take pride in the achievements of so many, but we must face a large gap still exists (between our brands gap, the gap between the quality of employees, etc.). In a foreign hotel groups have vied for landing the Chinese market, while also subtly changing the pattern of Chinas hotel industry. We are always thinking about how to develop the hotel personali