【酒店客房管理全套SOP】Marking Guest Laundry为客衣打码.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 MARKING GUEST LAUNDRY 为客衣做打码 Task Number: 任务号: LA-0002 Department: 部门: Housekeeping 客房部 Date Issued: 制定日期: August 2005 2005年8月 Guest Expectation: 客人期望: I expect my laundry items to be returned. I lose confidence in the hotel if I receive another guest’s laundry or my items go missing. 我期望我的衣物能原物回归,如果我收到其他衣物或我的衣物被遗失,我将会对酒店感到非常的失望. Time to Train: 培训时间: 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这对你和客人都如此重要? Answers: 回答： I understand the importance of marking Guest Laundry.我了解在客衣上做记号的重要性. It is my responsibility to ensure that guests are confident in our abilities and can rely on our service.我的责任是确保客人对我们的能力有信心并且依赖我们的服务. I can save money for the hotel to ensure no items are lost or forgotten.本着为酒店节约经费,我确保没有一件衣物遗失或被遗忘. This shows our professionalism.这体现了我们的专业能力. This can increase our GSTS.这可以提高我们对客的服务质量. WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 Sorting 分类 Understand each line of the laundry list. 理解洗衣清单的每一条. Make sure each item is marked on the correct place on the garment. 确保衣物记号标在了正确的位置上 Do not use the collar of a shirt or blouse to mark. 不要在衬衣或宽松的上衣领上打记号. Why do I need to understand each line on the list? 为什么我需要理解清单上的每一项? Where can I mark? 我该在什么地方做记号? 2) Check 检查 Fabrics woven in silk, nylon, rayon, 100% polyester, or high-combed wool, should not be sealed directly. 丝制品,尼龙制品,人造丝,100%聚脂, 或羊毛制品衣物不应该直接的密封. Use a thermo seal flag to prevent damaging the fabrics. 用手写码条打以免损坏织物. Why is this check so important? 为什么这个检查如此重要? 3) Marking 做标记 Garments put into washing should be seal-marked, garments put into dry-cleaning should be paper-marked. 衣物在送洗时应有密封记号,被送干洗时应有适当的记号. Make a special mark for: 特殊记号 Express service快洗服务 Pressing only service净熨服务 Starching, (light, medium, heavy) 有淀粉沉积物的衣物(轻微的,中型的,严重的) No – pressing不需熨烫服务 Any other specific instruction 任何其他的特殊说明 What is the difference between the different services? 不同的服务有什么不同之处? 4) Distribution 送洗洗衣 To send