【酒店客房管理全套SOP】Uniform cleaning and maintanance制服的清洁及维护.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 UNIFORM CLEANING AND MAINTENANCE 制服的清洁及维护 Task Number: 任务号： LI-0003 Department: 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation: 客人期望： It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place. 员工的衣着得体，干净，个人形象标准到位是最重要的。 Time to Train: 培训时间： 25 minutes 25分钟 Why is this task important for you and our guests? 为什么这项任务对你及我们的客人都如此重要？ Answers: 回答： I understand that my Uniform must be clean and well maintained.我知道我的制服必须干净并保存很好。 I understand that I have to take the responsibility for my Uniform.我知道我必须保管好我的制服。 I can show my professionalism.我能体现我的专业水准。 WHAT/ STEPS 步骤 HOW/ STANDARDS 如何做/标准 TRAINING QUESTIONS 培训问题 1) Uniform cleaning 制服清洗 Staff have to exchange their uniform at the Uniform Room, one for one on a clean for dirty basis. 员工在制服房换制服，一个接一个的。 The Uniform Attendant upon receiving the soiled uniform will sort them into 4 carts, under kitchen uniform, light colored, dark colored and items for dry-clean. 制服房员工将收到的不干净制服分为4类：厨房员工制服，浅色制服，深色制服，以及干洗制服。 At 10.00 AM and 4.00 PM daily, the Uniform Attendant must send the soiled uniforms to the Laundry for processing. 在每天的早上10点和下午4点，制服房员工须将脏的制服送往洗衣房熨烫。 Where can I change my Uniform? 我在什么地方换制服？ How do I have to separate the Uniform? 我怎么样将制服分类？ When do I have to send the Uniform to the Laundry? 我什么时候将制服送往洗衣房？ 2) Uniform Inspection 检查制服 When the clean uniforms are returned from the Laundry, the Uniform Attendant is to check on the following: zips, buttons, stains, skirt or trouser hems, etc. 当干净的制服从洗衣房送回后，制服房员工检查以下部件：拉链，纽扣，污点，裙子或裤边。 What do I have to check? 我需要检查什么？ What am I doing when something is missing? 当有东西丢失后我该怎么做？ 3) Uniform Repair Book 制服修补记录本 If staff uniforms requires repair/mending, the staff members concerned must write the request clearly in the Uniform Repair Book which is placed at the Linen Room counter. 如果员工制服需要修补，相关员工需要将要求清楚的填写在放在