移动通信网QoE测量及其量化方法.pdfVIP

第 24 卷 第 3 期 电子测量与仪器学报 Vol. 24 No. 3 · 230 · JOURNAL OF ELECTRONIC MEASUREMENT AND INSTRUMENT 2010 年 3 月 DOI: 10.3724/SP.J.1187.2010.00230 移动通信网的QoE 测量及其量化方法 1 2 1 赵飞龙 梅杓春 余 轮 (1. 福州大学物理与信息工程学院, 福州 350001; 2. 南京邮电大学, 南京 210006) 摘 要: 用户体验质量(QoE)是决定通信运营中用户忠诚度和市场份额的关键因素, 当前各大通信运营商都在开展精细 的 QoE 测量, 并基于此建设 QoE 质量保证体系, 力争在激烈的竞争中胜出。首先说明 QoE 、QoS 和 NP 的概念及其之间的关 系, 然后探讨如何实施 QoE 测量、KPI 到 KQI 的映射模型, 并提供了一种具体的 QoE 量化方法, 最后阐述了如何构建 QoE 质量保证体系开展精细化网络运维, 提供差异化业务服务。 关键词: QoE; QoS; NP; SLA 中图分类号: TN292.5 文献标识码: A 国家标准学科分类代码: 460.4030 Mobile telecommunication network QoE measurement and quantification method Zhao Feilong Mei Shaochun Yu Lun (1. School of Physics and Information Engineering, Fuzhou University, Fuzhou 350001, China; 2. Nanjing University of Post and Telecomminucation, Nanjing 210006, China) Abstract: Quality of Experience(QoE) has become very important for an operator to achieve customer loyalty and maintain competitive edge. Now every operator has collected QoE measurement, and built QoE assurance system. In this paper, we present the relation among QoE, QoS and NP, and then discuss how to measure QoE, and provide two mapping models in CS territory and PS territory, and a method to quantify QoE step by step. In the end, we address the importance of employment QoE to levitate network management and to offer different service. Keywords: QoE; QoS; NP; SLA 1 引 言 国际上有 MOS(ITU P.800)和 E-Model(ITU G.107)两