航空服务方面毕业论文.docVIP

信阳职业技术学院学生毕业论文 论文题目：论航空服务对中国民航发展的意义及对策 院部 专业 经济管理学院 航空服务 年级 班级 08 航 空 服 务 班 姓名 学号 陈空080031053 指导老师 张 金 完成日期 2011年6月20日 摘 要 本文主要内容是强调民航发展过程中服务的重要性，从改革开放一直到现在，随着百姓日常生活水平的提高，民航越来越多的成为居民消费热点之一。在介绍了我国近年民航事业发展情况的基础上，以服务入手进行了分析，并得出公众对我国民航发展过程中表现出来的服务水平在不断关注，对民航发展过程中遇到的安全、价格、服务等问题时，服务竟占70%，也就是说服务的优劣直接影响乘客是否再次乘坐的念头。虽然目前我国各航空公司对服务进行了针对性的加强提高，但对一些特殊事情的处理上，还不够与国际接轨，这表明我国民航发展还需逐步健全，航空公司及空乘人员的服务相关性需逐步加强。从而在此条件成立的基础上分析服务对我国民航发展的影响及对策，怎样才能使企业在市场中突显自己的优势。 关键词 ：服务，相关性，民航发展，企业市场 ABSTRACT Contents of this paper is to emphasize the development of civil aviation in the importance of service, From the reform and opening up until now, As people raise the level of everyday life, Air consumption become more and more one of the hot. After the introduction of the development of civil aviation in China in recent years on the basis of, Start with an analysis of service, And came to the public on the development process of Chinas civil aviation has shown continued interest in the level of service, Encountered in the process of development of civil aviation safety, price, service and other issues, the service actually accounted for 70%, that directly affect passenger service is the idea of riding again. Although Chinas airlines were targeted on the strengthening of services to improve, But for some special handling of things, not enough with international standards, This shows that the need to gradually improve Chinas civil aviation development, Service airlines and flight attendants need to gradually strengthen the relevance. In this condition, which was established on the basis of analytical services for the development of civil aviation in China and Countermeasures, How to enable enterprises in the market to highlight their strengths. Keyword：Service，Correlation，Civil Aviation Development， Enterprise market 目 录 前言……………………………………………………………………………………1 第一章 航空公司服务水平不能令人满意…………………………………………2 第二章 空乘整体素养需提高……………………………………………………2 一、“态度”，是服务行业中制胜法宝之一………………………………………2 二、要掌握丰富服务技能…