酒店管理行销 酒店市场销售部门专用术语表(叶予舜).docxVIP

Standard Operating Procedures-Sales Marketing市场销售部标准操作程序Sales and Marketing Glossary of Terms市场销售部门专用术语表The following is a set of “terms” often used within the Hospitality Industry.Please use this list to refer to when referencing unfamiliar words or phrasesencountered on a daily basis.以下是一组经常用于服务行业的专业术语，在日常工作中遇到陌生词汇和短语时请参考以下术语表格。Hotel Glossary酒店术语表Adjoining Rooms毗邻房Two or more hotel rooms located side by side without private connecting doors.两间或两间以上左右相邻的酒店房间，房间内部无相互通道。American Plan (AP)美式房价A hotel rate that includes a bed and three meals.一种包括了一房晚及三餐餐费的房价形式。Best Available最有利状况(1) A reservation pledging a principal (a) to provide some sort of accommodation and (b) to upgrade the clientif possible,当一项预定产生时，A承诺订房同时B承诺如果可能将为客人办理客房的升级。(2) A request for a reservation meaning “I’ll take anything you have, but I’m willing to pay for your best.”一种预定包含着下面这种含义“贵酒店提供的所有服务我都感兴趣，但是我只需要贵酒店做得最好的房间安排。”Check-in入住The hotel day usually starts at 6:00am, however, occupancy of rooms by arriving guests may not be possibleuntil after the established check-out time. Guests are required to sign hotel’s registration card.酒店营业中“一天”的概念一般指从早上6：00开始，然而只有在当日确定的结账时间以后抵店的顾客才能入住客房。客人必须签署客房入住登记卡。Check-out离店All guests should advise hotel cashier upon departure and follow the agreed-upon procedure for payment. 0If room is required by guest beyond hotel’s posted check-out time, approval must be given by hotelmanagement.所有客人在离开酒店前都必须根据协议程序付款并办理离店手续。如果客人要求的离店时间在酒店规定的离店时间之后，必须经管理人员同意之后方能办理。Commercial/Corporate Rate商务/公司协议价格The rate agreed upon by a company and the hotel for all individual room reservations.酒店和公司达成的关于单间房间预定的房价。Confirmed Reservation预定确认An oral or written statement by a supplier (a carrier，hotel， car rental company, etc.) That he has received andwill honor a reservation.由供应商（公司，酒店或者是汽车租赁公司等等）口头或书面承诺将遵守预定的行为。Oral confirmations have no legal worth; even written or telegraphed confirmations have specified or impliedlimitations.口头承诺并不具备法律效力，即便是书面或者电传的确认也存在一定特殊情况和隐含的限制条件。For example, a hotel is no