毕博知识管理服务战略咨询报告KnowledgeManagementServices[英文版].pptVIP

? 2002 BearingPoint, Inc. Key Project issues Pilot application area of knowledge management: Quality management Quality management according to ISO 9001 and ISO 46001 owns a business critical role Benefits of knowledge management easily visible Systematic approach to knowledge management is viewed as a considerable contribution to quality management KM processes can be transferred to further areas within the company ? 2002 BearingPoint, Inc. Starting point Flow of information depends on the individual person No company-wide communication standards Retrieval of information takes too much time Information is inconsistent and sometimes incomplete since it is distributed via several channels without strict co-ordination The source of a particular information is difficult to be found out thus hindering further research Tasks are duplicated due to incomplete information ? 2002 BearingPoint, Inc. Membrana: KM goals better access to information, higher transparency higher efficiency and effectiveness better communication higher innovation rates cost reductions higher quality increased employee satisfaction increased customer satisfaction ? 2002 BearingPoint, Inc. Timeframe 08/2000 08/2000 09/2000 11/2000 03/2001 05/2001 12/2001 06/2002 Software assessment and selection (OpenText / Livelink) Decision for KPMG as external consultant Kick-off workshop with client and KPMG (strategic level) As-Is analysis and conceptual work Implementation and evaluation of a prototype Preparation of the infrastructure (hardware, network, software) Company-wide roll-out Project close and transition to daily business ? 2002 BearingPoint, Inc. Strategy workshop with project sponsor Review of recent KM-activities Determination of the project organisation Formulation of the Communica-tion plan Main steps during the Project Identification of strategic knowledge goals Analysis of knowledge processes Requirements specification Development of knowledge maps and taxonomy Knowledge representation c