项目沟通管理计划.docVIP

Communications Management Plan 项目沟通管理计划 Prepared for 基于上海电大远程学习平台的市民远程学习试点项目 Wednesday, 27 May 2009 Version 1.0 Prepared by Ray Zong v-ruizon@  Revision and Signoff Sheet Change Record Date Author Version Change reference 26 May 2009 Ray Zong 1.0 Initial version for review/discussion Reviewers Name Version approved Position Date Table of Contents 1 Project Narrative 2 2 Table of Reference 5 3 Escalation Path 6 4 Contact List 7 5 Calendar of Meetings and Reports 8 Internal 8 External 9  Template Guidance Description: The purpose of the Communication Management Plan is to outline the ways in which information will be collected and disseminated throughout the life cycle of the project. It typically consists of: Communication Planning – determining the information and communication needs of the stakeholders: who needs what information, when will they need it, and how will it be given to them Information Distribution – making needed information available to project stakeholders in a timely manner Issues Management – establishes a pre-defined process to log and track business issues, to facilitate escalation and action planning for resolution and to assign accountability for the follow-through on the resulting action plan.? Performance Reporting – collecting and disseminating performance information. This includes status reporting, progress measurement, forecasting, and time reporting Administrative Closure – generating, gathering and disseminating information to formalize phase and project completion Project Narrative 摘要 本文档用于指导项目全过程的沟通工作, 沟通方法, 沟通渠道等各个方面的计划与安排. 目标 通过描述项目全过程中进行沟通工作时需要采用的沟通方法, 沟通渠道等方面的计划与安排, 帮助项目涉及人了解沟通需求,比如谁要什么信息; 什么时候需要;怎么获得. 机密与敏感信息 项目团队成员在本项目实施过程中, 所接触到的相关技术信息属于企业机密,在未得到项目经理的授权时不得擅自向外部人员进行发布. 所接触到的相关业务信息属于政府敏感信息, 在未得到项目经理与客户的授权时不得擅自向外部人员进行发布. 在默认情况下,项目团队成员应该自觉对项目相关的信息进行保密. 沟通方法 项目期间内，将使用正式的程序来促进交流。沟通方法包括（但不限于）: 报告，主要指项目周状态报告，微软项目经理将与客户项目经理一起工作，编制状况报告，分发给客户和微软的项目管理层。 临时会议或直接交谈：按需要组织会议进行沟通，或直接与相关人员（不限于项目组成员）进行讨论，注意记录