Chapter 9Safety and Property Security.ppt

Personal Safety: Legal Liability Guest Safety Personal Safety: Staffing for Security Personal Safety: Safety Resources Personal Safety: Safety Resources Personal Safety: Safety Resources Personal Safety: Documenting Safety Efforts Personal Safety: Occupational Safety Health Administration Property Security: Threats to Asset Security- Internal Threats Property Security: Threats to Asset Security- Internal Threats (continued….) Property Security: Threats to Asset Security- External Threats Property Security: Threats to Asset Security Department-Specific Threats to Asset Security *Hotel Operations Management, 1/e ?2004 Pearson Education Hayes/Ninemeier Pearson Prentice Hall Upper Saddle River, NJ 07458 Chapter 9:Safety and Property Security Hotels are not required to ensure guest safety. However, must exercise reasonable care for guest and employee safety. Hotel may be held wholly or partially liable for resulting loss or injury if it is found that a hotel has exhibited an absence of reasonable care for guest safety. Protection of an individual’s physical well-being and health Safety Protection of an individual or of business’ property or assets Security Hotels are not required to ensure guest safety. Facility Engineering Maintenance Local law enforcement officials can provide no-cost safety and security training for employees. Training employees to 1) ensure guest safety, 2) work safely, and 3) assist hotel’s security efforts. Employee safety training is an ongoing process Reinforces that: Guest safety and hotel security is the responsibility of every manager, supervisor, employee of the hotel. Operation of Safety Security Committee Employee safety training Local law enforcement Reduce chance for guests to be victimized in their rooms by someone who had rented the same room on a prior night Help reduce the incident of employee theft from rooms Recodable locks Surveillance systems Use of VCR - Recording