酒店员工自主学习行为及其与组织绩效关系研究_以广州市高星级酒店为例.pdfVIP

Conference on Creative Education (CCE2011) Self-regulated Learning of Employee and Organizational Performance in Hotel ——A Case of Luxury Hotels in Guangzhou Wei XIONG, Xiaomei CAI Department of Tourism Management, South China Normal University, Guangdong Guangzhou, China Email:xiongw666@126.com Abstract: Some research about self-regulated learning was mainly focus on the education in the school and university, but this kind of ability was more and more important for the employees who had graduated from schools and universities, and were struggling for life to face with fierce competition in the society. Employees in the hotels should keep learning and refreshing their knowledge on the society and technology so that they can survive in the fierce social competition. The thesis focuses on the current situation and motivations of employee` self-regulated learning by using the questionnaires and deep interview, looking forward to finding out the relationship between the employee` self-regulated learning and hotel performance. Keywords: Self-regulated learning; Hotel Employee; Performance 酒店员工自主学习行为及其与组织绩效关系研究 ——以广州市高星级酒店为例 熊伟，蔡晓梅 华南师范大学旅游管理系，广东，广州，510631 Email:xiongw666@126.com 摘 要：传统的自主学习研究主要集中在学校教育的范围内，实际上，随着社会竞争的加剧，企业员 工的自主学习行为和能力也极为重要。本文通过对酒店员工的问卷调查和深度访谈，明确酒店员工的 自主学习行为及其动机，并分析其与组织绩效之间的关系。研究结果显示：首先，酒店内存在大量的 员工自主学习行为，且最为常见的是由正规教育机构提供的自主学习平台，但时间无法保证成为其最 大障碍。其次，在自主学习的过程中，员工最为关注的是语言文化艺术类的学习，然后是管理类和社 会学、法律等方面的学习。再次，从动机上看，其非物质动机较物质动机更为明显，更多地注重自我 学习带来的能力提升。最后，酒店员工的自主学习行为和组织绩效之间因为受到员工对组织的忠诚度 的影响表现出模糊的影响关系，正面影响和负面影响共存。最后，讨论部分针对本研究的局限性以及 后续可以展开的研究进行了说明。