Chapter 13 Delegating.ppt

Chapter 13 Delegating What Delegation Means Essentials of Delegation Benefits of Delegation Why People Resist Delegation How to Delegate Successfully Aspects of Delegation Delegation:Giving a portion of one’s responsibility and authority to a subordinate. 3 Aspects of Delegation: Responsibility Authority Accountability As a Supervisor: You have been given the responsibility for certain activities and the results they are expected to produce. You have been given the the authority (rights and powers) to carry out your responsibilities. You have been given the accountability (obligation to your boss) to produce these results. Lines of Responsibility and Authority Chain of command: The lines of responsibility and authority in an organization that provide the anatomy of its organization chart. This shows who is responsible at each level for everything that happens or fails to happen. Channels of communication: The organizational lines (corresponding with the chain of command) along which messages are passed from one level to another. Benefits of Delegation More time for managing More and better work from happier people Development of promising people Greater efficiency Improved leadership skills Why Managers Have Trouble Delegating Some feel workers will not take responsibility (Theory X). Some feel that the work will not be done right. Some have an inner need for power, authority, control, and indispensability. Some feel the worker will do better at the task then them. Some fear the responsibility for the mistakes of others. Why Managers Have Trouble Delegating Some are unable to let go. Some can not shift from doing the work to managing people. Some find it quicker and easier to do than to train others to do. Some do not want to give up the tasks involving personal advantages or enjoyment. Some are reluctant to lose touch. Sometimes they are not willing, qualified workers. Why Workers Won’t Accept Responsibility Some are unable, unwilling, or both. Some fear failure