对加拿大税务局网站的考察及我国税务网站建设的思考.docVIP

对加拿大税务局网站的考察及我国税务网站建设的思考 A Study on CRA’s Website and Construction of Taxation Websites in China [内容摘要] 本文从公告板应用、促销应用、服务提供应用和公众输入应用四个角度，考察分析了加拿大税务局网站“以客户（纳税人）为中心”的服务理念及各项实质功能，指出了我国税务系统网站存在的问题，并在客户关系理念、网站层级体系、信息内容支撑、网上办税服务、在线互动交流、站点人性化设计、运行维护机制等方面提出了切实可行的网站规划建设意见和建议。 关键词：加拿大税务局 税务网站建设 客户关系管理 [Abstract] This paper makes an investigation on the substantial functions of CRA’s website in terms of 4 applications including Bulletin Board, Promotion, Service Delivery and Citizen Input, as well as analyzing its Client (Taxpayer)-centered service concept. The paper also points out that there exist a f