Outsourcing Information Systems.ppt

Outsourcing Information Systems To Contact Me… Balancing Risks Assess long term impact of decision on institution Does institution have the resources to manage the contract? If “yes,” who is assigned that responsibility? Outsourcing Agreement State responsibility of both parties Specify ownership and control of data rests with the institution Include non-disclosure agreement Specify compliance with FERPA Prohibit unauthorized data usage Consider indemnity clause; “hold harmless” Explicitly name vendor as agent of the institution Outsourcing Agreement (cont’d) Establish dispute resolution procedure Specify any usage of school name and logo Establish performance measures Limit length of initial agreement Specify termination notice requirements Limit exclusivity Provide for periodic review and upgrades Sample Terms Non-directory information is to be stored in an encoded format. Non-directory information is not to be viewed by, displayed to or available to employees at any time. The vendor may not sell, distribute, release or disclose personally identifiable or directory information without the express written consent of the institution. * * ECURE 1:30-2:30, October 10, 2002 Richard Rainsberger Consultant, Education Records Law and Privacy Outsourcing An institutions hiring of an agent to perform an ongoing process/task that the institution would normally perform itself. Subcontracting An arrangement between the college and consultants for one-time projects.  By outsourcing, you are establishing an agency relationship: Agent: An organization, company, or bureau that provides some service for another; a company having a franchise to represent another. Student Services Outsourced Printing of diplomas/certificates Printing of class schedules, catalogs International credential evaluation Transcript ordering Admission (the whole magilla; or one part it) Enrollment certification Grade reporting Registration Reasons to Consider Outsourcing Need to reduce cost Reduce