铁路论文；AM-AHREN（英文）.pdfVIP

BENCHMARKING OF MAINTENANCE PROCESS: TWO CASE STUDY FROM BANVERKET, SWEDEN Thomas Åhrén, Ulla Espling Uday Kumar Luleå Railway Research Center, Luleå University of Technology, SE-971 87 Luleå Sweden thomas.ahren@ltu.se KEYWORDS: Benchmarking, Maintenance performance indicators, Maintenance ABSTRACT Maintenance is an ongoing process for any system with the purpose to maintain its given function during its lifetime. Since maintenance is an integrated part of the business process, correctly performed maintenance creates increased business values. For this, the management must strive for continuous improvement of maintenance process. One powerful tool for this purpose is benchmarking e.g. comparing own performance with best in the class or other high performance organizations and learning what they do to achieve their high level of performance. To make a successful comparison, common performance indicators must be identified and used. Performance indicators can broadly be classified as lead or lag indicators, where lead indicators are performance drivers and lag indicators are outcome measures. Today, there is a lot of performance indicators in use connected to maintenance, covering for example the area of safety, asset condition and asset reliability, maintenance performance and cost control. This paper presents two case studies, the first one deal with benchmarking the maintenance process and where as the second one compares the use of maintenance performance indicators at the Swedish National Rail Administration (Banverket). We discuss some benchmarking results indicating for example how maintenance strategies, i.e. proactive or reactive, impact the maintenance costs and the