管理咨询的逻辑思维、问题解决培训材料.ppt

PROBLEM_SOLVING_HYPOTHESIS GENERATION_YAO.PPT Structured Problem Solving Hypothesis Generation Sept. 2009 -Confidential- What We Will Cover… Lay out a systematic approach to solving business problems Understand why developing hypotheses helps us focus our interventions and how we generate hypotheses Understand the steps within Root Cause Analysis There are two basic approaches to problem solving; but both can work What is Structured Problem Solving…? Our problem solving approach produces results through answering a simple series of questions Is there a problem or opportunity? If so where does it lie? Why does it exist? What could we do about it? What should we do about it? Defining the issue is the 1st step in the journey to final recommendations How do we define a problem? The most important rule for any structure you develop No overlapping or repeated ideas(only one home for each idea) No gaps or missing information(every idea has a home) How do we interpret MECE? In structuring a problem, break it into smaller, easier-to-handle components AND start with the right definitions In structuring a problem, break it into smaller, easier-to-handle components AND start with the right definitions Hypothesis generation ensures that we get to the Root Cause of our client’s problem Hypotheses are developed in 3 steps A hypothesis should identify not only the issue but also the cause and the impact Think through these 3 stages as you create a hypothesis to help you plan out how you will test it: Why hypotheses matter They keep your effort… How to find a good hypothesis Think outside the Box: What if your hypothesis is proven wrong? You Win! Hypothesis-driven thinking requires frequent reviews of the prevailing and current hypotheses: What is Root Cause Analysis? Tool used to identify, record and visually represent the possible causes of a problem Overview of Fishbone Technique We use a real estate’s problem as an example Step 1: Identify the problem Clearly define t