組織構造の公式化次元と組織成員の技能との代替関係に関する一考察.PDFVIP

502008 7585 Fujimoto Tetsu Standard operating procedures include knowledge, thus one thinks that unskilled workers would be well provided that there are detailed manuals. Arrangements for rules and procedures make organizational structure more formalized. This leads the notion of substitution of manuals for skills. But, there is another notion that some works could not be described in manuals like unusual works. Technicians also play roles in compensating for discrepancies between designs, rules or manuals, and realities and in absorbing uncertainties, instabilities or diversities. And they have skills for those roles. This notion does not lead substitution of manuals for skills. Skill level asked of workers would make the difference between two notions. Experts treat problems if workers are not asked high level skills. Workers also treat problems if workers are asked high level skills. 1998a Perrow 1967 502008 complexityformalization centralizationHage1965 Hall1996 1978 job codification rule observationHage and Aiken1967 1978 Hall1996