企業文化、組織運作、製造策略-崑山科技大學ePortfolio.docVIP

企業文化、組織運作、製造策略與經營績效之關係研究 吳萬益成功大學企業管理學系主任 鍾振輝遠東工專企管科講師 江正信成功大學企研所研究生 摘要 　　本研究係透過一系列之實證調查，探討國內機械業企業文化、組織運作、製造策略與經營績效之關係。首先回顧關於企業文化、組織運作、製造策略之定義與建構：本文以服務的文化、效率的文化、誠信的文化、創新的文化及合作的文化五者為企業文化之構面；以製造策略之四個競爭要項即成本、品質、交期可靠度及彈性做為製造策略之定義；以分權程度、回饋速度、正式化程度、整合程度四項做為組織運作之構面。建立相關之假設，設計實證之研究方法，並進行實證研究。研究結果如下 企業文化、組織運作、製造策略與經營績效四者之間應有結構完整、互動綿密之關係。 在企業文化對組織運作、製造策略與經營績效之影響方面：首先，較重視企業文化之企業其組織運作較為分權、回饋速度較快、正式化程度較高、整合程度較強；其次，較重視企業文化之企業其製造策略上較重視品質、交期、彈性，其經營績效亦較佳。 在組織運作與製造策略之關係方面：組織之分權程度較高者，其對於製造品質之重視程度亦明顯較高。即分權程度高之企業其產品之不良率與退貨率較低、供應商所提供之原料品質較高、顧客認為該公司之產品品質較高；組織運作之回饋速度及高整合能力較高者，其品質、交期、彈性之重視程度明顯較高。 在企業製造策略對公司績效之影響方面：製造策略中四競爭要項優先次序為：品質第一，交期準確度、彈性次之，成本最後。故製造策略競爭要項中應以品質為第一優先。 關鍵字:企業文化、組織運作、製造策略 　 ABSTRACT 　　The purpose of this study is to empirically investigate the inter-relationships between corporate culture, organizational operation, manufacturing strategy and management performance for machinery industry in Taiwan. Firstly, this study identified servival culture, efficient culture, honest culture, innovative culture and cooperative culture as five dimensions for corporate culture; cost, quality, reliability of delivery and flexibility as four dimensions for manufacturing strategy; centralization, formalization, integration and the speed of feedback as four dimensions for organizational operation. Based on these dimensions, this study further developed research hypotheses, proceed empirical investigations. The results as follows: There is a comprehensive relationship between corporate culture, organizational operation, manufacturing strategy and management performance. For the influence of corporate culture to organizational operation, manufacturing strategy and management performance, it is founded that firms emphasizes their corporate culture will be more decentralized, quickly feedback, highly integrated. Furthermore, firms with highly culture cohensive will be more emphasized on quality, delivery and flexibility and also has a better performance. For the inter-relationship be