职场综合英语教程第三册Unit 4 Supermarket.ppt

Exercises 5.regret, regrettable, regretful a. Mother was most _________ when she saw the remains of the meal b. The Prime Minister expressed her ________ at the failure of the talks c. Its _________ that Bob did not follow your instructions. regretful regret regrettable Exercise IV. Class Work Nowadays “shopping mall” become prosperous, discuss the influences “shopping mall” brings to our lives. Exercises Detailed Studies of the Text 大型商场 大型城市的一个重要特点就是有很多大型商场，大多数的商场都坐落在市中心或者靠近市中心的地方，在那里有许多巨大的高层建筑，你可以买到你所需要的任何东西，小到一盒牙签，大到一整套家具。 Detailed Studies of the Text 大多数的商场都很现代化，配备了方便的电梯和自动扶梯，有着设计完善的空调和通风设备。你可以花上几个小时在这些大型商场里溜达，尽管有不少的指示标识用来标明电梯和出口处，你仍然可能在闲逛时迷路。如果你在其中一个商场呆的时间太久，有点饿了，你和你的朋友不需要离开商场，因为几乎所有的大型商场里都有咖啡馆，零食小铺和饭店。饭后，你可以在休闲的时间看看打折的商品，尽管有时候售货员会问你是否需要帮助，但你什么都不买也不会被他们烦扰。 Detailed Studies of the Text 人们购物生活中的另一个特色是连锁商店。这些商店价钱比大型商场低，提供各种类型的商品，比如食品类，家居用品，衣服和文具。这些商品都展示在公开的货架和柜台上。但是令人遗憾的是，尽管商场有安全警卫的警戒，有时候还是会有小偷。 Detailed Studies of the Text 现在很多食品店使用自助系统：你进入店里，拿起篮子或者推车，在商场里溜达，选择你需要的东西。在出口处，有许多柜台，在那里你把你所购买的东西一同结帐。由于只需要极少的员工，这个系统减少了企业的开支。这种方法已经在超市中大量使用，并且这一数量还在持续增长。大型自助商店主要涉及到食品的销售，但是现在其他类型的商品也在持续增长。 Part III Writing Complaints and Claims Component of letters of complaints Regret the need to complain Give details to explain what is wrong State your reasons for being dissatisfied and ask for an explanation Refer to the inconvenient it caused Suggest how the matter should be put right Part III Writing Letters of complaints Oct 28, 2012 Dear manager, I am writing to show my great anger about the bad service I encountered in your department store last Sunday. That saleswoman (No.198) was by no means patient enough to answer my questions about products. She was so eagerly talking with her friend that she just turned a deaf ear to my questions. I felt disappointed that such bad