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Harmony, Productivity, and Informed Decision Making The Fundamental Competencies of the Chief Emotional Officer.pdf

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Harmony, Productivity, and Informed Decision Making The Fundamental Competencies of the Chief Emotional Officer.pdf

SociologyStudy,January2015．Vo1．5，No．1，6O-73 doi：10．17265／2159-5526／2015．O1．007 … … … Harmony，Productivity,andInformedDecision Making：TheFundamentalCompetenciesofthe ChiefEmotionalOfficer ChristopherLowe，IuliaEvans AbStract Existinginmostfamilyfirms，thechiefemotionalofficer(CEmO]istheenigmaticheartoftheorganisation，lmkingfmJy harmonywithbusinessperformanceandproductivity．Theliteratureisrichinacknowledgingtheexistenceandvalu。ofthe CEmOinfamilyfirmsbutlittleissaidoftheabilitiesmasteredbyCEmOsandhow organisationscanleveragethevalueofthe CEmOtbroughprofessionaldevelopment．Itisthisnexusthatthispaperaimstofil1．Commencingwithanexploration0tthe literatureonthepurposeandvalueofht eCEmO，keyfindingsareadvancedthroughinterviewsandafocusgroup·The sDecificsite0fresearchselectedisonerichinfamilybusinessinwhichtoexploretheCEmOphenomenon--thebusandc0ach industryinVictoria．Australia．Revealedisthe~ndamenmlcompetenciesoftheCEmO，beingtheiradeptabiliyt tofacilitate harmOny，driveproductiveandfocusvalues-baseddecisionmakinginfamilyfirms．Theoutcomesthatthesecompetenc。es achieveandtheobstaclesandchallengesoftheCEmOrolearealsopresented．ConcludingremarksaskhowhteCEmOand thesecOrecompetenciescanbedevelopedinarolethatisoftenunstructured，intuitive，andunrecognisedwithinhtefirm · Keywords Chiefemotionalofficer(CEmO)，familybusiness．businesssustainability，competency,professionaldevelopment Thechiefemotionalofficer(CEmO)istheenigmatic (EI)inwaysthatarehighlyvaluabletothebusiness． heart that exists in family firms．They are the Nevertheless，negotiating the family dynamic and individualwhoisthestewardofthefamilylegacy，the managing confidentiality， trust， openness， and keeperof ‘f‘amily’’inthebusiness；theyarehteone attitudestoward El (especially in predominately who instilsa “senseofpurpose，responsibility and male—orientatedworkplaces)presentchalleng