mis12信息系统复习参考11.docVIP

Management Information Systems, 12e (Laudon) Chapter 11 Managing Knowledge 1) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. Answer: FALSE Diff: 2 Page Ref: 417 AACSB: Reflective Thinking CASE: Content Objective: 11.1 2) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents. Answer: TRUE Diff: 1 Page Ref: 417-418 AACSB: Reflective Thinking CASE: Content Objective: 11.1 3) Knowledge is universally applicable and easily moved. Answer: FALSE Diff: 1 Page Ref: 418 AACSB: Reflective Thinking CASE: Content Objective: 11.1 4) CAD is a type of intelligent technique. Answer: FALSE Diff: 1 Page Ref: 427 AACSB: Reflective Thinking CASE: Content Objective: 11.3 5) Knowledge workers include all of a companys workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers. Answer: FALSE Diff: 1 Page Ref: 426 AACSB: Reflective Thinking CASE: Content Objective: 11.3 6) Structured knowledge is explicit knowledge that exists in informal documents. Answer: FALSE Diff: 1 Page Ref: 423 AACSB: Reflective Thinking CASE: Content Objective: 11.1 7) Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees. Answer: FALSE Diff: 2 Page Ref: 423 AACSB: Reflective Thinking CASE: Content Objective: 11.2 8) VRML requires the use of a powerful server as well as large amounts of bandwidth. Answer: FALSE Diff: 2 Page Ref: 430 AACSB: Use of IT CASE: Content Objective: 11.3 9) Expert systems are the primary tools used for knowledge discovery. Answer: FALSE Diff: 1 Page Ref: 432 AACSB: Use of IT CASE: Content Objective: 11.4 10) Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets. Answer: FALSE Diff: 2 Page Ref: 441 AACSB: Reflective Thinking CASE: Content Objective: 11.4 11) Expert systems capture th