咨询公司深度研究IT管理服务的未来分析.ppt

Business Process Services: Research Highlights Recently Published How to Optimize Your Strategy in Business Process Outsourcing, 2010-2011, Gain Insight Into the Future of Business Process Services to Fuel Growth, Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2010, Market Insight: Five Reasons Service Providers Lose in Finance Management Consulting Bids, Upcoming Seven Critical Variables in Using BPO for Business Growth MarketScope for Comprehensive HR BPO Forecast Analysis: Business Process Outsourcing, 2009-2014 Case Study: Reducing the Days to Financial Closing * Overall Recommendations Consider these factors — particularly hyperdigitization, automation, analytics, the shift in asset ownership and leverage of experience — when developing future strategies and plans. Prepare for a reduction in traditional IT services revenue, hypercompetition, MA activity and your competitors buying business as this market moves into high growth. Plan on operating in a hybrid environment (traditional alongside cloud/alternative delivery/low-cost IT) for a long time. Continually monitor the demand shift, and make adjustments to your offering mix as the market evolves. Constantly re-evaluate your cost structure, and make it flexible enough to cope with a potential cannibalization of revenue/margins from traditional IT services that will continue over time. Better understand the shift toward industrialized services, such as infrastructure utility and cloud computing, in data center managed-service markets and how these trends differ in North America, Europe and Asia/Pacific. Gain a clear understanding of the future trends shaping the BPS market so that you can revise your BPS strategies beyond mere cost reduction and use BPS for differentiation and growth. The Gartner Scenario for IT Services Providers:?The Future of IT Services This presentation, including any supporting materials, is owned by Gartner, Inc. and/or