服务语言训练(何芸).pptVIP

何 芸 服务语言训练 Job Interview Hotel Introduction Servicing in Front Office Servicing in HSKP Servicing in FB Before the Interview -- Get Ready Know the company and possible positions Review your resume and know yourself Anticipate typical interview questions and practice interview answers Its okay to be nervous, the interviewer probably is too English: Prepare in Chinese and speak out English in your own words During the Interview Be confident and use positive statements, “I can, I will, I do” Always provide accurate information During the Interview Use eye contact but not to stare SMILE occ