FD-SOP-0028-posting charges during the guest stay.docVIP

部门/区域：DEPARTMENT/ AREA: FD 接待处 reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-028 入账 posting charges during guest stay 标准：STANDARD: 确认前台所有入账准确无误To provide an accurate account of all Front Desk postings 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 所有账目准确无误 All accounts to be accurate 确保入住时从宾客处拿到信用卡进行授权或现金押金Make sure that you take the Credit card or Deposit from a guest upon check in. 入账前确认款额Count the money before you post in the system 与客人再次确认收到的金额Double check with the guest the amount you have received. 及时入账Do not leave the money to post later in the system. 进入系统客人帐户Go to in-house in Fidelio under BILLING 输入密码Enter password 仅用三号键付款Use key 3 for pay only 输入宾客房号Enter the room number of the guest 输入M打开菜单Type M key to bring up the menu 在菜单下选择 NEW POSTINGSUnder Menu select NEW POSTINGS 选择要求的费用Select the charge required 打印副本Print copy 输入金额Post deposit received by guest. 按enter键以确认费用已经输入 Press enter to make sure the charges have been posted 打印副本以供参考或财务需要Print duplicate copy for our reference and for accounting purposes 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 有付款方式选择权To be given options 旅行支票Traveller’s cheques 外汇Foreign exchange 输入金额Enter amount 信用卡 Credit Cards 如果收到旅行支票，确保宾客在你面前签字If receiving traveler’s check, ensure the guest signs in front of you at the desk. 进入收银员菜单的外汇项，输入密码，选择相应外币Go to foreign exchange in cashier menu, enter the password and choose the currency you would like to change 输入金额并按yes取得收据Enter the amount you are exchanging and press yes for receipt. 确保宾客在收据上签字并把其中一联交给宾客Ensure the guest signs the receipt and give a copy to the guest. 保存宾客签字的原始单据，以供财务核查需要Keep the original, which is signed by the guest for accounting purposes. 信用卡结账使用POS机For Credit card postings on settlement go to the POS machine for credit card. 如果入住时未刷预授权，则直接从POS机上刷消费 If not given a credit on check in, go to sale in the pos machine and enter the password, swipe the credit card and enter the amount in