过程模式的指南(精选).docVIP

ISO网站2008年10月：质量管理体系采用过程模式概念的指南 2008年10月 1.? ? Introduction 引言This guidance document provides an understanding of the concepts, intent and the application of the “process approach” to the ISO 9000 family of Quality Management System standards. The guidance may also be used to apply the process approach to any management system regardless the type or the size of organization. This includes but is not limited to management systems for:本指导文件用于贯彻ISO9000系列质量管理体系标准时，理解“过程模式”的概念、意图和应用。也可以应用于其他任何管理体系，不管什么类型和规模大小。其中包括，还不限制于以下管理体系：Environment (ISO 14000 family), 环境保护体系ISO 14000，Occupational Health and Safety, 职业健康和安全体系，Business Risk, 商务风险管理体系，Social Responsibility.社会责任管理体系，This guide also aims to promote a consistent approach to the description of processes and use of process related terminology. 本指导文件还有的目的是促进对过程以及过程有关术语一致性的描述和运用。The purpose of the process approach is to enhance an organization’s effectiveness and efficiency in achieving its defined objectives. In relation to ISO 9001:2008 this means enhancing customer satisfaction by meeting customer requirements.采用过程模式的目的是，为了组织在实现他们规定的目标过程中，提高有效性和效率。结合ISO9001：2008标准，意味着通过满足顾客的各项要求来提高顾客的满意。Benefits of the process approach are: 采用过程模式的好处是：Integration and alignment of processes to enable achievement of desired outcomes 整合各个过程，让各个过程方向一致，从而能达到预期的输出。Ability to focus effort on process effectiveness and efficiency.能把精力集中到过程的有效性和效率。 Provision of confidence to customers, and other interested parties, about the consistent performance of the organization. 向顾客和其他利益相关方提供信心，有关组织具有持续一贯绩效的信心（译者：意思是今天行，明天后天都会行）。Transparency of operations within the organization.在组织内部各项操作的透明度。 Lower costs and creation of shorter cycle times, through the effective use of resources.通过对各种资源的有效利用，降低成本和缩短周期时间。 Improved, consistent and predictable results.能持续改进和连续一贯地达到预测的各项结果。 Provision of opportunities for focused and prioritized improvement initiatives.在有限的各种改进机会中排队、确定、发起改进措施。 Encouragement of the involvement of people and the clarif