护理预警在门诊分诊中的应用研究.docVIP

护理预警在门诊分诊中的应用Application of Nursing early warning in the outpatient triage in the department of Obstetrics and Gynecology（Huang Yanqing Su Yuanyuan, Ye Guixiang，Womens health center of Zhongshan Peoples Hospital 528403） [Abstract] Objective: To evaluate the effect of nursing early warning in the outpatient triage to patients with gynecological and obstetric disease in order to improve the satisfaction degree of the patients. Method: In the course of Triage to patients with gynecological and obstetric disease in the womens health center of our hospital, the patients were treated with nursing early warning triage and traditional triage ,And by the corresponding process of intervention, The satisfaction survey of patients was done after all treatment measures were completed to observe the difference of the satisfaction degree of the patients in two groups. Result Nursing early warning group and the control group were with no significant difference in age, education level, occupation, and complaints, However, the satisfaction degree of the patients in nursing early warning group was significantly higher than that in the control group, the difference was significant. Conclusion: The implementation of nursing early warning not only improves the safety of the patients and the efficiency of treatment, improves the medical quality, but also improves the satisfaction degree of the patients. To strengthen the medical safety management, reduce the occurrence of medical disputes It has a good role. [Key words] nursing early warning; intervention; medical safety 近年来医疗纠纷逐年增加给医患。医服务患者意识医疗期望值过高是医疗纠纷的主要原因患主动迎接热情问候 红色 绿色 黄色 汇总 白色 发出 8 17 275 300 300 收回 8 16 274 298 295 满意 8 15 271 294 272 1.5统计学处理：所有结果收集后录入微机，应用统计学软件SPS14.0进行统计学分析，以卡方检验方法进行两组间差异性的比较。 2.结果： 表二，护理预警组及对照组患者满意度的差异 分组 例数（例） 年龄 （岁） 满意度 P值 满意 不满意 研究组 298 35±7.5 294﹡ 4 P＜0.05 对照组 295 32±8.3 272﹡ 23 3.讨论 3.1、护理预警的设置与意义： 护理预警是对现存的和潜在的护理不安全因素识别、评价处理过程避免的发生降低患损失的胡鹏飞对广东省公立医院医疗纠纷的发生情况进行了调查, 不同级别、区域和行政隶属医院发生医疗纠