《售后服务管理制》GS-07-2014.docVIP

文件编号：GS-07-2014 售后服务管理制度 1、售后服务管理范围 1）本厂服务分为下列：费免费保期为客户安装、调试，收取费用。免费与客户所订立合同规定的在免费保证期间内为客户安装、调试收取费用接到客户电话时，应将客户的名称、地址、电话、产品型号等登记于登记簿上，并，。技术人员前往客户现场服务，当场处理完请客户于上签字，回交归档。应由向户收费，款凡登记于登记簿上登记于登记簿上本厂为加强对客户的服务，并培养服务人员顾客第一的观念，客户意见调查，作为改进服务措施的依据。凡本厂产品遇客户反应质量申诉时，各部门处理客户投诉职责详查客户投诉产品的订单编号、数量、交运日期。了解客户客户投诉要求及客户投诉理由的确认。协助客户解决疑难或提供必要的参考资料。迅速传达处理结果。客户投诉的调查、责任人员的。发生原因及处理、改善对策的检查、执行、督促。客户投诉的质量检验确认。异常处理单的登记。客户投诉内容的审核、调查、报。会的联系。处理方式的拟定及责任归属的判定。客户投诉处理中客户投诉反应的意见提报有关部门追踪改善。针对客户投诉内容详细调查，并拟定处理对策及执行检查生产单位、班、生产人员，及生产日期。客户投诉责任人员处分及奖金罚扣客户投诉奖金罚扣：异常处理单 决定责任归属单位或个人，开奖罚通知单厂长准后复印份，自存，一份，一份送罚扣部门。客户投诉处罚致客户投诉。未依规范予以备料、用料致客户投诉。致客户投诉。。。。交货延迟。因或票据错误等客户投诉。外观标示不符规格。检验资料不符。其他。以上一经查实，即依情节轻重予以。 relationship between Government and business. The two sessions, General Secretary of Pro, clear the word succinctly summarized the new relationship between Government and business, as pure politics, reshaping the political relationship specified in the direction. District leaders in handling political and business relations, engage in trading power for money, and finally stumbled, we a lesson, always keep in mind that Pro, clean practicing Pro, clear. Pro is to open a sincere engagement with private enterprise to help solve practical difficulties; Clear is to clarify the Division of power, exercised in accordance with, private entrepreneurs with innocent purity, not abusing power for personal gain, not to engage in trading power for money. Third, in order to maintain fairness and justice. Fairness and justice is the lifeline of the rule of law, is the best development environment. Currently, lax law enforcement and the judicial sector in our region also exist to varying degrees, law enforcement departments and individual window units power for personal gains and bribes, thick friends, relations, human cases, money cases in which seriously infringe on the legitimate rights and interests of enterprises and people. Especially some law enforcement and inspection for profit purposes, deliberately looking for corpor