酒店前台日常功应用英语.docVIP

前台部日常应用英语 Good morning sir and madam. Welcome to Ramada Encore Hotel Shanghai。 早上好，先生/女士，欢迎光临上海华美达隆茂酒店。 Sorry to have kept your waiting. 抱歉让您久等了。 Welcome back 欢迎您再次光临。 Please wait a moment. 请稍等。 Let me check it for you. 让我为您查一下。 Have you made a reservation? 请问您有预订吗？ Yes, Mr. **, we have your reservation. 是的，**先生，我们有您的预订。 You book a ** room. 您预订了一间**房间。 You will stay here ** nights. 您将会住**晚。 Your room rate is **(net)or plus 15% service charge. 您的房价是**（净价）加上15%的服务费。 Your room is including (not including) breakfast. 您的房间包含（不包含）早餐。 We have ** rooms available now。 我们可以为您提供**房间。 I have to check