ITILTK400.doc

EX0-101 ITIL FOUNDATION V3 by Adramelec Number: EX0-101 Passing Score: 800 Time Limit: 120 min File Version: 1.0 Exam Name: Ex0-101 Numer of Question: 441 HunterCorp Solutions Update November 2th 2009 huntercorp@ Exam A QUESTION 1 Which of the following is NOT an example of Self-Help capabilities? A. Requirement to always call the service desk for service requests B. Menu-driven range of self help and service requests C. Web front-end D. A direct interface into the back end process handling software Answer: A Section: (none) Explanation/Reference: QUESTIO