酒店餐饮服务用语酒店餐饮服务用语.doc

酒店餐饮服务用语 (一) 基本常用语 问候语 1、早上好,先生. Good morning, Sir. 2、您好! Hello. How do you do? 3、很高兴见到您 Glad to meet you. 4、欢迎到我们酒店来 Welcome to our hotel. 5、愿您在我们酒店过得愉快 I hope you’ll enjoy your stay with us. 祝贺语 6、祝贺您! Congratulations! 7、生日快乐 Happy birthday! 8、新年快乐 Happy New Year! 9、圣诞快乐 Merry Christmas! 10、祝您好运 Good luck to you! 11、祝您成功 Wish you every success! 12、祝您旅途愉快 A pleasant journey! 答谢和答应语 13、谢谢您 Thank you (very much)! 14、谢谢您的帮助 Thank you for your help. 15、太感谢您了 It’s very kind of you. 16、别客气不用谢 You are welcome./ Not at all. / Don’t mention it. 17、很高兴为您服务 It’s my pleasure. 道歉语 18、很抱歉 I’m sorry. 19、对不起 Excuse me. 20、对不起,让您久等了 Sorry to have kept you waiting. 21、我为此道歉 I apologize for this. 征询语 22、我能帮您什么吗? Can I help you? /What can I do for you? 23、有什么能为您效劳的? Is there anything I can do for you? 24、我能借用您的电话吗? May I use your phone? 25、我可以知道您的名字吗? May I have your name please? 26、您可以把名字签在这儿吗? Can you sign here, Sir? 27、先生,您想要点什么? What would you like, Sir? 指路用语 28、上楼 Go upstairs 下楼 Go downstairs. 在二楼 It’s on the second floor. 29、请这边走 This way, please. 30、往右转 Turn right, please. 31、在大厅靠近大门 It’s in the lobby near the main entrance. 32、在走廊尽头 It’s at the end of the corridor. 提醒用语 33、请走好 Mind your step. 34、请当心 Be careful, please. 35、请别遗忘您的东西 Please do not leave anything behind. 36、请不要在这里抽烟 Do not smoke here, please. 告别语 37、等会儿见 See you later. 38、明天见 See you tomorrow. 39、再见,谢谢您的光临 Good bye and thank you for your coming. 40、再见,希望再见到您 Good bye and hope to see you again. 41、一路平安! Have a nice trip. (二) 餐厅服务中常见用语 预订 1、 Good morning/afternoon/evening.(The name of the restaurant and your name)May I help you? 早上/下午/晚上好，某某餐厅，我能为您做些什么？ 2、 How many people ,please? 请问共有多少人用餐？ 迎宾 3、 Good morning/afternoon/evening. Welcome to our restaurant. 早上(中午、晚上)好，欢迎光临。 4、 May I help you, sir/madam? 我能为您做什么，先生/女士？ 5、 Do you have a reservation, sir/madam? 请问您有预订吗，先生/女士？ 6、would you like to sit here? 您喜欢坐这里吗？ 7、Excuse me ,woul