airport i t s implementation guidelines- a c c（机场我t s - c c实现指导方针）（110页）.docVIP

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airport i t s implementation guidelines- a c c（机场我t s - c c实现指导方针）（110页）.doc

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AIRPORT INFORMATION TECHNOLOGY SYSTEMS (ITS) Best-Practice Guidelines for the Airport Industry Airport Consultants Council 908 King Street, Suite 100 Alexandria, VA 22314 703-683-5900 www.ACC Copyright 2008 by the Airport Consultants Council (ACC) All rights reserved. Duplication is a violation of applicable law.AIRPORT INFORMATION TECHNOLOGY SYSTEMS (ITS) IMPLEMENTATION GUIDELINES Note to electronic document users: To access any section from the table of contents, mouse over the section name and press the control key, then click your mouse. You will be taken directly to the section you desire. 1 INTRODUCTION 1 1.1 Purpose 1 1.2 Scope 1 1.3 Background 3 1.4 Contributing Professionals 4 1.5 Proposing Revisions 4 2 AIRPORT ITS GOVERNANCE 2 2.1 Introduction 2 2.2 What Is IT Governance? 2 2.3 IT Governance Success Factors 3 Effective Decision-Making and a Strong Focus on Process 3 IT Project and Systems Portfolios That Align With Business Priorities 4 An Efficient, Cost-Effective IT Department 4 Strong Decision Making by High-Performing IT Employees 4 Satisfied Customers 5 Complete Audit Capabilities Supporting Each of These Points 5 2.4 Path to Effective IT Governance 6 2.5 A Board-Level IT Oversight Committee Outline 6 2.6 Configuration and Change Management (CCM)/IT Reports Problem System 7 2.6.1 Configuration Identification 8 2.6.2 Configuration Control 8 2.6.3 Configuration Status Accounting 9 2.6.4 Configuration Audits 9 2.6.5 Configuration Management Plan 10 2.7 ITS Problem Report System 10 3 OVERVIEW OF AIRPORT ITS COMPONENTS FUNCTIONS 11 3.1 Airport IT Communications Systems 11 3.1.1 Airport Communication Systems 12 3.1.2 Premises Distribution (Wiring Backbone) Systems 15 3.1.3 Cable Management System 16 3.1.4 Network Management Systems 16 3.1.5 Gateways 19 3.1.6 Interfaces to IT Help Desk 20 3.1.7 Data Center 21 3.1.8 Master Clock 21 3.2 Airline Airside Operations Systems 21 3.2.1 Airport Operational Databas