22章非语工言行为及文化差异.ppt

Chapter22:Nonverbal Communication Nonverbal communication is an elaborate code that is written nowhere,known by none,and understood by all. Edward Sapir(1935) objectives Describe categories and subcategories of nonverbal communication Identify the importance of nonverbal communication Grasp the functions of nonverbal communication Grasp the evolution of nonverbal communication Understand the relationship between nonverbal communication and culture Develop intercultural skills in nonverbal communication The definitions of nonverbal communication Nonverbal communication is open to many interpretations Definition: nonverbal communication refers to all human communication events that transcend spoken or written words, and these nonverbal events and behaviors can be interpreted through verbal symbols Definition: nonverbal communication is defined as all types of communication that take place without words Nonverbal communication is an elaborate code that is written nowhere, known by none, and understood by all(Edward Sapir) Why is nonverbal communication so important? Nonverbal communication is present everywhere Impossible to not communicate ,it is a silent language We don’t know what we are saying nonverbally “We must never assume that we are fully aware of what we communicate to someone else.”(Edward Hall) Nonverbal communication usually comes first Initial impression sometimes decides two strangers to interact verbally or not When high degree of uncertainty in the communication situation exists, nonverbal communication is particularly important Nonverbal communication is especially likely to be trusted Unconscious and unintentional ,can’t control easily not like words more valid than verbal communication Examples: watch facial expression of poke player; psychiatrists detect their patients by watching their nonverbal behavior Why is nonverbal communication so important? can lead to misunderstand