Effective Interpersonal Skills in the Workplace Quia良好的人际关系职场中的权威.pptVIP

Effective Interpersonal Skills in the Workplace Obj. 2.02- Apply effective interpersonal skills in a variety of workplace settings. Execute Communication Skills Implement Reading/Comprehension skills Benefits of reading comprehension Improves job performance Helps save time/money Improves safety Effective Reading Skills Read with a purpose Browse material before reading Read for meaning Improve vocabulary Execute Communication Skills Apply Written Communication Skills Business Letter Format Types of business letters Memo’s To; from; date; subject; body Essays Introduction; body; conclusion Execute Communication Skills Apply Oral Communication Skills Importance of non-verbal communication Posture; gestures; facial expressions Effective speaking skills Public speaking/speeches Telephone etiquette Professional and pleasant Hold phone at least 1” from mouth Don’t eat or chew gum Recorded Messages Use communication technology Apply Interpersonal skills through Teamwork Types of Teams Functional Cross-functional Multi-functional Team formation stages Forming; storming; norming; performing Team Roles Facilitator/leader Encourager Task manager Critic recorder Practices that demonstrate Etiquette and Professionalism Courtesy Respecting Privacy Appropriate Dress Working with supervisors co-workers Punctuality Accountability Motivation Integrity Self-discipline * * *