Effective Leadership and Management in Nursing有效领导及护理管理.pptVIP

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Effective Leadership and Management in Nursing有效领导及护理管理.ppt

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Copyright ?2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Effective Leadership and Management in Nursing, Seventh Edition Eleanor J. Sullivan and Phillip J. Decker Copyright ?2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved. Effective Leadership and Management in Nursing, Seventh Edition Eleanor J. Sullivan and Phillip J. Decker Effective Leadership and Management in Nursing Chapter 12 Handling Conflict Conflict The consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, beliefs, feelings, or actions Intrapersonal conflict: Within one individual Interpersonal conflict: Between two or more individuals Intragroup conflict: Within one group Intergroup conflict: Between two or more groups Conflict (continued) Conflict is dynamic It can be positive or negative A certain amount of conflict is beneficial to an organization Aggressive behavior can occur Scapegoating may occur Conflict may be covert and inappropriate Conflict (continued) Competitive conflict is a victory for one side and a loss for the other side Disruptive conflict does not follow any mutually acceptable set of rules and does not emphasize winning Conflict Can Inspire Change By: Increasing sensitivity to an issue Inspiring people to develop new ideas or identify new methods for solving problems Helping people become more aware of tradeoffs, especially costs versus benefits Motivating people to improve performance, effectiveness, and satisfaction The Conflict Process Antecedent Conditions Associated with increases of conflict Propel a situation toward conflict Based on incompatible goals Most important antecedent condition to conflict Individuals and organizations have multiple goals that change over time Antecedent Conditions (continued) Role conflicts Defined as other people’s expectations regarding behavior and attitudes Task interdependence is another potential source of conf