English Business Correspondence - 黄淮学院精品课程建设 ….pptVIP

Xu Meirong from Department of Int’l Business Communication of Dalian Vocational Technical Collage Learning Objectives Make Complaints Settle Complaints Make Claims Four Ways of Settling claims Declining claims Key Words Expressions Key Words Expressions Key Words Expressions Key Words Expressions Key Words Expressions Task 1 Warming-up Discussion Suppose you are China National Garments Imp. Exp. Corporation, and have signed S/C with the buyer (Fashion Trading Company in U.K.) on CIF terms covering 3,000 dozen of Silk Blouses. After your execution of the S/C, you receive a letter from your buyer as follows, and how will you reply to your buyer? Language Points Language Points Language Points Language Points Language Points The evidence you have provided is inadequate, therefore, we cannot consider your claim as requested. Chinese version of Letter 1-1 执事先生： 事由：关于我方第123号订单的3000打真丝衬衫 感谢你方对上述订单的迅速履行。似乎所有的货物都正确无误且表面状况良好，88号箱子除外。 令人感到遗憾的是当我们打开这个箱子，发现里面装的是男式睡衣，我们只能猜想这是错装，箱内货物应属另一订单。随函附上该箱货物清单，请与我方订单及你方发票副本核对。 如你所知，我们必须将全部货物交付给我客户。鉴于这种情况，我们别无他法，只能要求你方立即更换错发货物。 同时，我们将保存上述箱子，听候你方处理。 你方对此事件的迅速办理将不胜感激。 谨呈， Writing Steps for reference 1. identifying the reference of the letter 2. investigating the matter and stating your solution or suggestion 3. making apologies Language Points Language Points Language Points Language Points Chinese version of Letter 1- 2 执事先生： 感谢你方6月6日来函，我方很高兴得知货物及时到达。令我方很遗憾的是，我们听说第88号箱子非你方所订货物。 经过调查，我们发现由于号码的混淆，确实是在包装过程出现了错误。现在我们已将正确货物航寄你方，相关单证一旦缮制完毕将立即寄给你方。 今早我们已将此意传真你方。 请将88号箱子及所装货物代为保存，等候世界运输公司在你地的代理人前去领取。该公司是我方的运输代理行，我们已委托该公司代为办理。 对上述差错给你方带来麻烦，请接受我方的道歉。 谨呈， Task 2 Warming-up Discussion Suppose you are China National Garments Imp. Exp. Corporation, and have signed Purchase contract with the seller (Fashion Trading Company in U.K.) covering 5,000 dozen T-shirts. After you took delivery of the goods upon arrival at the port of destination, you