FD--safe deposit box【DOC精选】.docVIP

STANDARD OPERATING PROCEDURE 标准作业程序 Policy No.政策编号： FD-010 Page页码： 1/3 Department部门： Front Office前厅部 Prepared by制定人： 符夏宁 Effective Date生效日期： 2010-01-01 Approved by批准人： Subject题目： Safe Deposit Box 保险箱的使用 Objectives目标： To provide a secure and safe environment for the in-house guests and their belongings with the utmost respect for guests’ privacy. 为在店客人及其物品提供安全的环境，客人的隐私必须受到最大限度的尊重。 Policy Statement 政策阐述： It is the hotels policy to suggest guests to use the safe deposit box for their valuable belongings upon check-in. 这是酒店在客人入住时建议其使用保险箱存放贵重物品的政策。 Procedures 程序： To open a Safe Deposit Box发放保险箱 Always ask guest if he or she would like to use the safe deposit box for their belongings upon check-in. 为客人办理入住手续时，询问他或她是否需要保险箱存放贵重物品。 When the guest approaches the front desk to open a new safe deposit box direct him to the safe deposit box room. 如果客人走近前台要求使用保险箱，引导客人到保险箱房。 Hand the safe box card to the guest to fill in the required information. 递一份保险箱登记卡给客人，请他填写必要的信息。 While the guest is filling in the card, ask what size of box is needed and proceed to retrieve the appropriate box. 客人在填写保险箱登记卡时，询问客人需要多大尺寸的保险箱并立即取出保险箱 Open the box by at the same time tuning it to the guest. Step back and turning yourself away from the guest to provide privacy. 打开箱子，将其推至客人面前。后退并转身，不侵犯客人的隐私。 Take the card from him/her and note the box number on the upper right corner. 取回保险箱登记卡并在卡的右上角记下保险箱的号码。 Take the box back from the guest carefully and lock it in the appropriate space. The whole process should be in the guest’s sight. 小心翼翼取回箱子并锁好。整个过程应该在客人的视线之内。 Hand the guest the key and mention the responsibility the guest has to take if the key is lost. 递交钥匙给客人并解释如果钥匙丢失，客人将承担的责任。 Proceed to note in the computer to remind the Front Desk Agent to collect the Safe Key upon departure. 在电脑里写下备注，以便客人退房时提醒前台员工收回保险箱钥匙。 STANDARD OPERATING PROCEDURE 标准作业程序 Policy No.政策编号： FD-010 Page页码： 2/3 Department部门： Front Office前厅部 Prepared by制定人： 符夏宁 Effective Date生效日期： 2010-01-01 Approved by批准人： Subject题目： Saf