OPERATIONS MANAGEMENT OVERVIEW运营管理概要.pptVIP

Create Flow Customers Facility Suppliers Creating flow requires a systems perspective Lack of flow results in inventory or work imbalance somewhere in the supply chain Improved flow ? reduced lead times To create flow, all processes should “row the boat” at the same pace – the concept of flow balance Creating Flow Lean supply chain principle 6: Use forecasts to plan and pull to execute. A system that reacts to pull signals will have less variation than a comparable system that adopts a push mode of operation. To enhance flow, use pull signals for execution where possible “Tell me how you will measure me and I will tell you how I will behave.” Does the metric: Help you sell more products? Help reduce investments in resources? Help reduce payments/expenses? Develop Metrics Using a Systems Perspective * * * Providing what the customer wants – eg. Well lit grocery stores – is that what he/she wants? Or should you deliver to home? ? 2004, M. Srinivasan ? 2004, M. Srinivasan Building and Managing the Lean Supply Chain The Supply Chain 1st Tier, 2nd Tier, …, Suppliers Enterprise Distribution Channels Customers The Supply Chain Develop Systems Thinking Lean supply chain principle 1: Improving the performance of every subsystem does not necessarily improve system performance. The sum of local optima does not equate to the global optimum. Improvements in subsystem performance must be gauged only through its impact on the whole system. Systems Thinking and the Theory of Constraints “Find the essence of each situation, like a logger clearing a log jam. The pro climbs a tall tree, locates the key log, blows it, and lets the stream do the rest. An amateur would start at the edge of the jam and move all the logs, eventually moving the key log. Both approaches work, but the essence concept saves time and effort. Almost all problems have a key log if we learn to find it.” -- Fred Smith The Business Ecosystem Regulating Agencies 1st Tier,