Part 2 Decision Support Systems prenhall2决策支持系统prenhall.pptVIP

Part 2: Decision Support Systems Decision Support Methodology Technology Components Construction Chapter 3: Decision Support Systems: An Overview Capabilities Structure Classifications 3.1 Opening Vignette: Gotaas-Larsen Shipping Corp. (GLSC) Strategic planning Not a structured decision situation Cargo ship voyage planning DSS: Data and Models Large-scale DSS 3.2 DSS Configurations Opening Vignette Illustrates that for the GLSC, the DSS Supports an entire organization Supports several interrelated decisions Is used repeatedly and constantly Has two major components: data and models Utilizes a simulation model Uses both internal and external data Has “what-if” capabilities Uses several quantitative models DSS Definitions Little [1970] “model-based set of procedures for processing data and judgments to assist a manager in his decision making” Assumption: that the system is computer-based and extends the user’s capabilities.  Alter [1980] Contrasts DSS with traditional EDP systems (Table 3.1) Moore and Chang [1980] 1.extendible systems2.capable of supporting ad hoc data analysis and decision modeling3.oriented toward future planning4.used at irregular, unplanned intervals Bonczek et al. [1980] A computer-based system consisting of 1. a language system -- communication between the user and DSS components2. a knowledge system3. a problem-processing system--the link between the other two components Keen [1980] DSS apply “to situations where a `final’ system can be developed only through an adaptive process of learning and evolution” Central Issue in DSSsupport and improvement of decision making Working Definition of DSS A DSS is an interactive, flexible, and adaptable CBIS, specially developed for supporting the solution of a non-structured management problem for improved decision making. It utilizes data, it provides easy user interface, and it allows for the decision maker’s own insights DSS may utilize models, is built by an interactive process