2017年高考英语一轮复习 作文分类指导三 应用文写作-投诉信课件 新人教版.pptVIP

* 在人们的生活中经常会发生一些，比如消费利益受损、正常生活和工作受到干扰等等令人伤脑筋的事情，有时写封投诉信不失为一个解决的办法。 投诉信通常包括以下几个方面的内容：①说明投诉的原因并表示遗憾；②实事求是地阐述问题发生的经过，切记不要夸大其词；③指出问题引起的后果；④提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律： 第一段：写明要投诉的问题。 第二段：写明投诉的原因、问题的经过及产生的后果。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。 ①句首常用语： I am writing to make a complaint about… I am most reluctant to complain， but… One annoying aspect of your service is… I have been pleased with your services for years， but now I feel very disappointed. I would like to draw your attention to the problem/fault… I am writing to inform you that I find…unsatisfactory. I wish to express my dissatisfaction/disappointment about… ②句尾常用语： It would be highly appreciated if you could… I trust you will take my complaints seriously and… I hope you will give due attention to this matter. I would like to get this matter settled by the end of this month. I could not be more satisfied if you can kindly… （湖北卷）假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。 要点： 1.问题：手机不响铃，不能发短信； 该产品已售完，无法更换； 型号新，无配件，无法维修。 2.要求：公司应尽快予以更换。 3.注意：词数为100左右； 参考词汇：配件spare part; 电子邮件的开头和结尾已为你写好（不计入你所写词数）。 Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration. Sincerely yours,