景区服务英语ppt-unit11.pptVIP

Unit 8 Invitation Lesson 1 Are you free this afternoon? I. Teaching Objectives(教学目标)： By the end of this unit, you should be able to（本节课你应该学会） 1.Learn how to provide foreign friends with a guide’s service.（知道如何为外国友人提供导游服务） 2.Learn how to communicate the tour information with foreign friends.（知道如何和外国友人交流旅游行程的相关信息） II Teaching Procedure Step1 Warm up Step2 Presentation Step3 Practice Step4 Summary Step5 Homework Step1 Warm up Task1 Topic Introduction According to the requirement of the visitor, the travel agency should recommend the excellent guide who has rich experience. The guide should provide the detailed information about itinerary for the visitor. Task2 Warming up Activities 1.Match the words and the pictures Task2答案 1. 1)—E 2)—D 3)—B 4)—C 5)—A Step2 Presentation If you are a guide, how do you introduce the itinerary to the visitor? Task3 Routine Dialogue 日常对话 Dialogue1: Looking For a Guide Situation: The Greens just arrive in Henan Province , they want to look for a guide to help them go sightseeing. Pre-listening questions:  1. Which city are the Greens in? 2. Who was recommended by Henan Branch to help the Greens? Dialogue 1答案 1. Zhengzhou city 2. Miss Liu. （M : Manager G: Mrs. Green ） M: China International Travel Service, Henan Branch. Can I help you? G: Can I speak to the manager, please? M: Speaking. G: Our family come from Canada. We just arrive in Henan Province. Could you recommend an excellent guide to us? M: Certainly, madam. May I have your sightseeing arrangement? G: Sorry，I’m afraid not. Henan is a strange place to us, so I have no idea about sightseeing tours. M: Oh, I see. Which city are you in now? G: Zhengzhou city. M: OK. I’ll introduce Miss Liu to you. She knows English very well and she has rich experience of guiding. She is an excellent guide and can offer you good service. G: That sounds very good. How can we contact her? M: Her telephone number is G:OK，I have written down it.