子项目一餐位预订-TeachingObjectives.pptVIP

C=Clerk G=Guest C: The Swan Restaurant. ______________? G: Yes, I’d like to _____________ . C: How many people are there in your party? G: Eight of us. C: _____________________? G: John Smith. C: ___________________? G: It’s S-M-I-T-H. C: Are you staying with us in the hotel, Mr. Smith? G: Yes. I’m in _____________. C: Very well. I have reserved a table in your name for____at _____ G: Thanks a lot. Bye. C: Bye-bye. Role play Situation 1: Mr. Johnson wants to reserve a table on the phone, they want to hold a banquet in your restaurant on July 2nd, about 7:00, there will be ten of them, they wants a private room, if you are the receptionist at the restaurant, and the room wanted is available, what will you do? Thank you for your attention! * * Teaching Objectives 1 2 3 To know the different ways of reserving a table To know the necessary information of reserving a table for the guest To know the right way to get the necessary information of reserving a table for the guest To know the terminology of reserving a table for the guest 4 餐桌预定的几种方式: Face-to-Face Reservation Telephone Reservation Fax Reservation Internet Reservation Basic Information Food and Beverage Department 一般缩写为F B Department 1 2 餐馆大厅 lobby 包房 private room 餐桌预定计价方式有两种，即人均计价或总体计价，散客订餐时，酒水基本不包含在报价当中，旅行社订餐时，要询问报价是否包含酒水，如包含，一般只包含软饮料。 Banquet reservation is different from the individual reservation, besides the basic information, the reservationist should also know the standard of the banquet and whether the drinks are included or not. 3 4 5 Basic Information Service procedure greeting ask the date and the time ask the number of the guests ask the name and telephone number reconfirmation extend wishes. I. Reservation for individuals II. Reservation for a banquet greeting ask the date and the time ask the number of the guests ask the style of Cuisine (for option) ask the standard of the banquet ask whether the drinks are included or not ask the name and telephone number reconfirmation e