Execution step- process transformation and then transform.docVIP

 PAGE \* MERGEFORMAT 13 Execution step: process transformation and then transform Process, ‘Contemporary Chinese Dictionary’ explanation is that ‘industrial production, from raw materials to finished products made from the work process’. Now refers to the process, is that enterprises formal or informal, established and accepted way of doing things. Enterprises through a series of activities to create value, flow is the way these activities. For example, enterprises must do after-sales service activities in order to obtain the customer’s lifetime value, how to do after-sales service is a process, service personnel how to answer customer complaints, how to provide technical guidance to customers, are a whole set of processes, which is process. Process should be customer-oriented. These processes may be expressly provided for standard operating procedures, it can be fixed customary practice. Process is different from prior practice, the results are different, when these processes are the formation of a system, the organization’s capacity and performance have thus created. ‘Let’s talk process, process is that the only way into doing. ‘In a variety of business processes, the core is the personnel process, strategic processes and operational processes 3. The goal of the strategic process is to ensure that enterprises can develop the right competitive strategy. Operating process goal is to make enterprises in the existing human resources and corporate competitive strategy based on the premise to develop an appropriate operational plan, which is a strategic combination of processes and personnel processes. Organizations in the execution of these three processes must be linked with each other, in which any one process with the other two match, rather than individual design. The EDS, the United States, for example, Lucent Technologies, the company has with the same historical background. It had laid a computer services outsourcing on a Jiangshan. But when the market c