Human services in the ward care of Experience.docVIP

 PAGE \* MERGEFORMAT 8 Human services in the ward care of Experience [Abstract] In order to improve the quality of care, improve patient satisfaction, from the human services, the changing concept of nursing services, standardized care procedures, attention to communication skills with patients, of humanistic nursing service with good results. Suggests the ward Services in the importance of human services. [Keywords:] human services (humanization, service With the social development of economic and civilization were introduced a new service model - human services, it is based on “people-oriented” and based on the principle, emphasizing the people-oriented, concerned with human values, freedom and development. When into the bio-medical model - psycho - social level after the health care service interface needs to be more relevant to focus on social factors and patients, the medical must adapt to “human disease” model, which is a human service medical first, followed by disease . The patient who that is, biological properties, it is the community property, especially in patients with cardiovascular disease, acute onset, fast, high mortality, it is more need to care about and care. our department in recent years to carry out human services ideas, improve patient satisfaction, reduce dispute rates achieved significant results. now experience as follows. A change in service philosophy of nurses Nursing philosophy is “patient-centered” full range of services for patients, nurses should be task-centric management to patient-centered, attention shifted attention to the completion of nursing to meet patient needs, care from a focus on disease a full range of patients and their families turned to the quality of care, from short-term nursing behavior management to conduct the standard management of long-term care a useful attempt [1]. To this end, our department to go out each quarter, core nursing education distribution, peer learning experience an