Non-verbal communication in patient triage on the Application.doc

 PAGE \* MERGEFORMAT 8 Non-verbal communication in patient triage on the Application [Abstract] an important component for hospital outpatient departments and window units. Triage is an important part of patient work, the service quality has a direct impact on the hospital’s service image. In the hospital, the patient first to come to the clinic triage nurse. They the demeanor, personality qualities, will give patients a first impression. This first impression will affect the treatment of patients when the state of mind. Therefore, how to use non-verbal communication, to establish a good relationship between nurses and patients, to improve the quality of services and hospitals reputation is of great significance. [Keywords:] out-patient triage nurse-patient relationship between non-verbal communication With the change of medical model, psychosocial factors and health effects of the disease has been much attention. To patient satisfaction, so rest assured their families, nursing work has always been our principle of service. To establish a good nurse-patient relationship is essential. I Outpatient Triage in the implementation language, based on enhancing the use of non-verbal communication, promote nurses and patients, their families communicate effectively to build rapport between nurses and patients to achieve satisfactory results. An important role of nonverbal communication In addition to non-verbal communication is the use of information other than the language of communication signals [1], including facial expressions, gestures, eye contact, touch, posture, time, space, and has strong expressive power, attractiveness, expression is more accurate. According to the statistics , the total effect of the information transmission, the language of 35%, 65% of non-verbal occupied [2]. Non-verbal communication to express a more vivid, more vivid, in the appropriate application of triage work is conducive to the establishment of good relatio