Prevention of nurse-patient disputes.doc

 PAGE \* MERGEFORMAT 7 Prevention of nurse-patient disputes [Abstract] caused to the daily care nurse-patient analysis of the causes of disputes, and propose preventive measures, so as to effectively reduce and prevent nurse-patient disputes. [Keywords:] nurse; nurse-patient disputes; preventive measures With the continuous development, people’s attention on the health of the constant increase in requirements for medical services also will increase, while their legal rights awareness, self-protection is also growing. In recent years, with the lt;lt;Medical Malpractice Billgt;gt; and other relevant laws, regulations, and the introduction of more medical disputes, including nursing disputes upward trend. Facing the new situation and challenges of nursing and nursing work, nursing disputes related to the causes and preventive measures particularly important. 1 Analysis of nurse-patient disputes Nurses the most contact with patients, the most closely, the most direct relationship with patients, but also the most prone to conflicts and disputes. 1.1 Nursing misconduct due to disputes (1) professional skills due to skilled operation failed; (2) “three of the seven check” system is not strictly implemented, leading to the wrong drug, wrong needles, resulting in treatment failure; (3) the concept of service lag, lack of initiative, enthusiasm and observe the condition is not serious, adverse consequences once the patient’s condition, easy to become a main complaint of patients. 1.2 The lack of communication between patients and nurses work, the nurses ignored the patient’s physical and psychological reactions, not informed or advised is not in place, communication is simple, use of inappropriate language, excessive jargon, so that patients do not understand or misunderstand, the effect of the communication, cause patient dissatisfaction, the dispute increased. 1.3 defects nursing records (1) record does not reflect the care and behavior of nursi