Primary outpatient infusion room to improve patient satisfaction and experience of the methods.docVIP

 PAGE \* MERGEFORMAT 12 Primary outpatient infusion room to improve patient satisfaction and experience of the methods [Abstract] In order to improve patient satisfaction outpatient infusion, starting from March 2008, our hospital outpatient infusion room from improvement of the environment, the use of advanced electronic transfusion management system, strengthen nursing safety management, to improve the nursing service, providing quality services, optimize the infusion process, initiatives such as reducing patient waiting time to proceed, so that the average waiting time for outpatient infusion from the 30min were reduced to 15min, patient satisfaction increased from 87.3% to 95.8%. [Keywords:] out-patients; intravenous infusion; satisfaction; electronic infusion management system Hospital outpatient infusion room is a window, which is characterized by a large turnover of patients, the process of registration in the doctor, clinic, inspection, payments, dispensing, etc. to be back and forth, easy to make patients feel irritable, once the infusion room terminal, if lack of good service to become the outpatient areas of high incidence of dissatisfaction [1]. Hospital is a 500-bed with two first class hospital, outpatient visits at about 1500 to 2000, outpatient infusion room is the integration of people and pediatric departments as an integrated, average daily infusion of about 350 people. In order to improve the quality of service outpatient infusion room, the hospital facilities from the hardware and software improvements to take an active and effective measures to achieve satisfactory results. are as follows. 1 Methods 1.1 Optimization of infusion layout, to improve the environmental fluid infusion room expansion from the original less than 80m2 to 300m2, storey 6.5m, spacious and bright, large space, 150 seat configuration software, with 3 sets of vertical wind continued dynamic loop disinfection machine 1 set hanging disinfection, the daily