--广场客户回访管理规程.docVIP

**广场客户回访管理规程 **广场客户回访管理规程提要：投诉事情、维修工程处理完毕后三天内进行回访，回访率达50%，一般投诉由物业助理回访，重要投诉由物业部主管回访 **广场客户回访管理规程 1 回访工作规定: 责任人：物业部助理或主管。 2 物业部主管制定回访计划，逐一安排回访。 3 投诉事情、维修工程处理完毕后三天内进行回访，回访率达50%，一般投诉由物业助理回访，重要投诉由物业部主管回访，重大投诉由管理处经理回访。 4 上门回访必须有客户的签名，电话回访不作此项要求，但在回访记录表中写明“电话回访”。 5 物业部主管对物业助理的回访工作进行检查并签署意见。 6 对回访中，客户又重新提出的意见、建议或投诉等不能当即解释清楚或暂时无法作出明确答复的，应告知预约时间回复；对需要进行第二次回访的必须进行第二次、第三次甚至更多次的回访，在第二次以后的不属于第三类投诉的回访可采用电话在回访形式。 7 当需对同一问题进行回访工作时，管理处可以用公开信的形式给商户答复，公开信应存入回访档案。 8 对商户反映的问题做到“件件有着落，事事有回音”，回访处理率达100%。 9 对同一问题多次投诉（指投诉人向不同部门投诉），应作一次记录。 10对投诉人没留下姓名或上级部门只要求复函的投诉，可不进行回访，但应将复函情况附在投诉表后。 11 物业助理将回访内容记录在《回访记录表》上，交部门主管审阅。部门主管将每月统计回访结果记录在《客户回访记录》上，并提交公司领导，作为改进工作的依据。 12 附表《回访记录表》、《客户回访记录》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation