客服中心接待岗位工作流程.doc

客服中心接待岗位工作流程 客服中心接待岗位工作流程提要：交班人员要将未尽事宜详尽的交代给接班人员，如遇到较重大的或较繁琐的问题要与接班人员共同处理完方可交班 源自房地产资料 客服中心接待岗位工作流程 1、交班人员认真填写值班记录，提前15分钟将物品摆放整齐有序，保持室内整洁。 2、接班人员提前5分钟到岗，与上一班接待员交接，清点各类物品，填写交接班记录，清洁室内卫生。 3、交班人员要将未尽事宜详尽的交代给接班人员，如遇到较重大的或较繁琐的问题要与接班人员共同处理完方可交班。 4、在岗人员规范的接听电话，准确接收、传达单位各种信息和指令，做好相应记录。 5、随时接待各类人员的来访，进行接待、登记、引导。 6、准确及时的填写各项服务记录和相关表单。 7、随时接待、解决用户的各类需求，填发、回收派工单。 8、发出派工单后，及时电话联系用户，询问维修人员是否到达。 9、做到主动沟通，对跟踪的问题按时落实结果。 10、夜班值班接待员在上岗1小时内将白天的维修工作按派工单全部回访，并作好回访记录。 11、对维修不合格的项目安排值班维修工马上整改，并作好记录，次日早上报上级主管领导。 12、对日常填报的各类数据、表单和搜集的各种服务信息进行分类、整理、归档、完善并保存。 13、按要求完成临时安排的其他工作。 14、日常工作流程图 附件 源自房地产资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the const