投诉信写作指导.doc

投诉信写作指导 投诉信写作指导 假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。 　　注意：1. 词数为100左右； 　　2. 可适当增加细节，以使行文连贯。 　　参考词汇：路由器router 服务器server 掉线lose connection to 稳定的stable 　　[谋篇布局] 　　应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、 precise（精确）和polite（礼貌）。具体要求体现为：需开门见山，文章一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。 　　高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥想象力。 　　投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取措施。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。 　　[常用表达] 　　开头常用句式 　　I am writing to you to complain about ... 　　I am writing to express my dissatisfaction/disappointment/concern about ... 　　I am writing to inform you that I am dissatisfied with ... 　　I feel sorry to trouble you but I am afraid that I have to make a complaint about ... 　　I wish to draw your attention to the problem/fault ... 　　I regret to inform that ... 　　结尾段常用句式 　　I will appreciate it very much if you could ... 　　I look forward to your dealing with these problems without delay. 　　I hope you will consider my suggestions and improve the situation as best as you can. 　　We hope that you will consider this matter seriously and make an effort to prevent the recurrence of this kind. 　　I hope you can give me a satisfying reply and deal with this matter reasonably. 　　I must have you fully understand that without a satisfying solution， I will reserve my right to take legal action. 　　其他常用句式 　　The reason for my dissatisfaction lies/consists in ... 　　Under these circumstances， I find it difficult to ... 　　For one thing ...， for another ... 　　Therefore， I hope to change for another ... or declare a refund. 　　I recEived such poor service that I felt I should bring it to your attention. 　　习作一 　　Dear Sir or Madam， 　　I am writing to you to complain about the router which I bought last week from the internet. 　　I found some problems during I use it. First， I cant find the servers when I looking th